Build Bespoke Heavyweight Oversized Hoodie (Heather Grey)

£35.00

•  Delivery & Return
  Thank you for shopping at GUTSS. We strive to provide high-quality barbershop supplies and ensure your satisfaction with every purchase. If, for any reason, you are not completely satisfied with your purchase, we are here to help.

  1. Returns and Exchanges

  a. Eligibility: To be eligible for a return or exchange, the following conditions must be met:

  • The item must be unused, undamaged, and in the same condition as received.
  • The return or exchange request must be initiated within [number] days of the purchase date.
  • The item must be accompanied by the original receipt or proof of purchase.

  b. Non-Returnable Items: Certain items are non-returnable for hygiene and safety reasons. These include:

  • Opened or used barber tools, such as clippers, trimmers, razors, or shears.
  • Used or opened hair products, such as styling gels, shampoos, or hair color.

  c. Return Process: i. Contact our customer support team at [contact information] to initiate a return or exchange request. ii. Provide your order details, including the item(s) you wish to return or exchange, and the reason for the return. iii. Our customer support team will provide you with further instructions on how to proceed with the return. d. Return Shipping: Customers are responsible for the cost of return shipping unless the return is due to a defective or incorrect item sent by GUTSS. We recommend using a trackable shipping method and insuring the package to ensure safe delivery.

  2. Refunds

  a. Refund Method: Once we receive the returned item and verify its eligibility, we will process the refund using the original payment method or provide store credit, as per your preference. b. Refund Timing: Please allow 14 business days for the refund to be processed and reflected in your account. The exact timing may vary depending on your bank or credit card issuer.

  3. Damaged or Defective Items

  a. Inspection: We thoroughly inspect all items before shipping to ensure they are in proper condition. However, if you receive a damaged or defective item, please contact us immediately at [email protected] or [email protected] with your order details and a description or photos of the issue. b. Resolution: We will assess the situation and, if applicable, provide instructions for returning the item or resolving the issue. We may offer a replacement, repair, or refund based on the specific circumstances.

  4. Cancellations

  a. Order Cancellation: If you need to cancel an order, please contact us as soon as possible. We will do our best to accommodate your request, but if the order has already been shipped, it may not be possible to cancel it. In such cases, you can initiate a return following the steps outlined above.

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